The Undercover Employee™ Story
The Undercover Employee™ developed as a natural continuation of research conducted as The Undercover Candidate™. When Nora began delivering keynotes and leading work sessions utilizing findings from The Undercover Candidate™, participants were interested to know if she ever accepted any offers. The answer is no; while Nora is willing to do a lot in the name of HR research, she draws the line at stealing someone’s identity!
The Undercover Candidate™ applied for all positions using the names, backgrounds, and credentials of a cast of characters created in support of this project. However, the question got Nora to thinking: what if? What if she applied under her real name; what would happen? She accepted the internal challenge, submitting a highly-edited yet truthful application - using her real name - for a front-line, customer-facing position with a Fortune 500 company, and was offered the job. The Undercover Employee™ was born.
Nora vowed to commit to a minimum of a year. One year working in a variety of customer-facing positions. Her goal was to work at between three and five companies depending on how things played out during the course of the employee experiment. The result: sixty-two weeks, five different Fortune 500 companies in retail and food/beverage industries, and a plethora of information on what’s happening in organizations when they don’t know a human resources professional is working behind the counter.