Are you frustrated with hiring the wrong person? Is turnover greatly reducing profitability? Are employees disengaged?
Here at HR-Undercover™ we are committed to evaluating, understanding, and enhancing the candidate and employee experience.
We work with our clients to build a stronger workforce to deliver exceptional customer-service and prepare organizations for strategic growth.
Mystery Shop focused on The Candidate Experience
Undercover Candidate Mystery Shop Report™ helps business owners and executives discover if their hiring processes show a discriminatory bias, if the systems in place include effective and informative interviews, are inviting to high potential employees, are consistent with the organization’s brand, and if there are security gaps present in the hiring system that put the organization at risk.
Mystery Shop focused on The Employee Experience
Undercover Employee Mystery Shop Report™ helps business owners and executives discover if their new-hire on-boarding/training processes establish an organizational tone consistent with that of the organization’s mission and vision, measure the training and performance of front-line employees and managers, identify if employees are trained to follow company procedures and compliance practices, and uncovers the true narrative of the organization from the inside out.
Speaking, Training, and Consulting Services
HR-Undercover™ provides mystery shop services for the candidate and new hire experience as well as training and consultative services for organizations committed to enhancing their current systems.
Executives and managers with non-biased information about their candidate and employee experiences are better positioned to enhance both the employee and customer experience.