Mystery Shop focused on The Candidate Experience

Undercover Candidate Mystery Shop Report™  helps business owners and executives discover if their hiring processes show a discriminatory bias, if the systems in place include effective and informative interviews, are inviting to high potential employees, are consistent with the organization’s brand, and if there are security gaps present in the hiring system that put the organization at risk.


Mystery Shop focused on The Employee Experience

Undercover Employee Mystery Shop Report™ helps business owners and executives discover if their new-hire on-boarding/training processes establish an organizational tone consistent with that of the organization’s mission and vision, measure the training and performance of front-line employees and managers, identify if employees are trained to follow company procedures and compliance practices, and uncovers the true narrative of the organization from the inside out.

Speaking, Training, and Consulting Services

HR-Undercover™ provides mystery shop services for the candidate and new hire experience as well as training and consultative services for organizations committed to enhancing their current systems. 

Executives and managers with non-biased information about their candidate and employee experiences are better positioned to enhance both the employee and customer experience.